Set them free Part 2

Following on from part 1 of SET THEM FREE, let us dive a bit deeper into the topic of empowerment at work. As discussed earlier, empowerment is a major factor for employees delivering great customer experiences. But as also mentioned last time, there are a few other...

Missing the commute?

About a year ago, as the pandemic spread around the world, a large number of people were asked or told to work from home.   After the initial struggle of making remote working work, practically with tools and connections, a majority of people were quite pleased...

7 tips for steering through the unexpected

Smooth sailing is rare – we are always surrounded by some degree of change. But at times it’s more choppy than usual; more uncertain than the norm. Leading your team well in those circumstances is more important than ever. Team members may feel worried, angry or...